To complete your order or request a return for items ordered through our Try at Home Concierge Service, please follow this link to the dedicated returns page.

From 17 September, returns for new orders are handled through our new portal.

Orders placed before 17 September still return through Loop, including any return you've already started. Nothing changes for those. Start or track a Loop return here: Loop Returns.

Not sure which applies? Please check the date on your order confirmation.

This policy applies to all purchases made online at silklaundry.com.au. Please note that you will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and Silk Laundry does not cover the cost of return shipping.

Return shipping labels are only provided for orders shipped within countries where Silk Laundry operates a local store. This currently includes Australia, Canada and the United States. For orders outside of these regions, customers are responsible for arranging and covering the cost of return shipping.

Please refer to our store return policy below for more information about in-store returns.

We accept returns within 30 days from the date of order.

All returns are subject to the following conditions:

• Item/s are in original condition, unworn and unwashed
• All tags are still in place and attached
• Item/s have been purchased from silklaundry.com.au
• Item/s are not marked as final sale

Any item/s that do not meet these conditions will not be valid for any return and will be returned to sender at the customers’ expense.

Refunds are available on full price purchases only and will be credited back to the original form of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process. You will receive an email notification of the status of your refund once finalised. 

Please note if you paid import duties or taxes on an item and would like a credit invoice to provide to your customs office please contact customercare@silklaundry.com.

Returns for a store credit or exchange can be processed via our returns portal. Store Credit will be issued upon receipt of your returned item. All exchanges are subject to stock availability, if an item is no longer available you will be notified via email.

If you have received a faulty or damaged item please reach out to customercare@silklaundry.com.auwith your order number, images showing the fault and a small description. 

Item(s) are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged. Silk is a very delicate fabric and should be handled with care, for more information on how to care for your Silk Laundry pieces see our care guide here.

Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of exchange, refund or credit note. 

Archive Sale Returns & Availability

Archive pieces are limited and subject to availability. Due to the nature of Archive stock, some items may be available in very limited quantities. In the rare event that we’re unable to fulfil an Archive order, our Customer Care team will be in touch promptly and a full refund will be issued to the original form of payment.

Unless otherwise stated, Archive Sale items are considered final sale and are not eligible for return, exchange or store credit, except where an item is deemed faulty in line with our Faulty/Damaged Returns policy.

We appreciate your understanding and are always here to help - please contact customercare@silklaundry.com.au if you have any questions regarding your Archive order.

Underwear, bralettes, face masks and all products marked with FINAL SALE have a strict no returns, exchange or refund policy, unless your item is deemed faulty.

Full price items purchased in-store are eligible for a credit note or exchange only within 10 days of purchase date. Our stores do not offer refunds for change of mind purchases.

Garments must be in original condition, unworn, unwashed with all tags still in place and attached. 

Please note that sale items are unable to be accepted in any of our Silk Laundry stores for credit note, exchange or refund.